Help Desk & Product Documentation Writing Services

Whether you’re building a new help center or updating existing docs, we help you create customer-friendly, support-ready documentation that actually helps.

From feature explainers and setup guides to API walkthroughs and product workflows, we turn complex functionality into simple, step-by-step help articles your users can understand — and your support team can rely on.

Let’s talk

Why Invest in Better Help Desk Articles?

  • Reduce support tickets
    Answer common questions before they reach your inbox
  • Faster onboarding
    Help users get started without back-and-forth
  • Accurate, consistent docs
    No more confusion between product and documentation
  • Better customer experience
    Users stay longer when they know what to do

What We Cover

Our help desk content is tailored to your product — not just generic how-tos.

  • Step-by-step feature guides
  • Troubleshooting articles
  • Onboarding checklists
  • API and integration documentation
  • Pre-order & metafield usage explainers
  • Workflow visualizations
  • Setup/configuration walkthroughs

We also audit and update your existing documentation to improve structure, clarity, and accuracy.

How We Work

Discovery

We understand your product, target audience, and support needs

Deep Dive

We explore your platform, watch demo videos, or use the product ourselves

Documentation Draft

Clear, jargon-free writing with screenshots and formatting as needed

Review & Revise

You review, we refine. Collaboration that keeps things accurate

Delivery or Upload

We hand over formatted docs or directly upload to your help desk tool

Who We Work With

We Partner with:

  • SaaS startups launching their first help desk
  • Mid-stage companies scaling support ops
  • Product teams that need user-facing docs aligned with dev updates
  • Agencies or productized services building client-facing knowledge bases

Pricing That Reflects Effort

We charge based on depth, not just word count. Some articles take more research than others and we price accordingly.

Typical range:

USD 0.07-0.12

per word

USD 35–140

per article*.

Need a long-term partner for ongoing help desk content? We offer retainer plans too.

Let's Build Docs Your Customers Love.

Tired of answering the same questions over and over?


Let us help you build a self-serve knowledge base that your users can actually use.

Let’s talk

Frequently Asked Questions

We write everything from onboarding guides and feature explainers to troubleshooting steps, metafield usage, and integration docs. If your users need to understand it — we can write it.

Access definitely helps! If we can’t get hands-on with the platform, we’ll rely on demo videos, internal documentation, and existing help articles to understand how your product works.

We follow a detailed discovery process, cross-check content with your team, and work closely with product managers (or developers, if needed). We also offer rounds of revisions to make sure the final output is 100% accurate.

Yes! We can audit your current knowledge base, identify outdated or unclear articles, and rewrite them to align with your latest product features and tone of voice.

Absolutely. Whether you're using Intercom, Zendesk, Help Scout, or a custom CMS — we can format and upload the final articles so your team doesn’t have to.

We offer flexible pricing based on complexity. Shorter articles start around ₹3,000, and more in-depth or technical ones can go up to ₹10,000–₹12,000. We also offer monthly retainers for ongoing documentation needs.

Yes, we can collaborate with your dev team to produce technical documentation for APIs, SDKs, and integrations. Clear, dev-friendly docs are part of our offering.

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